For my ICT Coursework - Sample Essay

I am doing a data handling project based on a newly opened restaurant. This restaurant is called Fusion and it was opened on July 7th 2007. Fusion is located in Dubai on the Sheikh Zayed Road. The Manager is Mr. Hashmi. He has asked me to help him out with the data they have collected over the past few months. The reason for doing this is that Fusion has fast become a very popular restaurant. I intend to help them handle their data in order to continue this success. Firstly I am going to help them input their customer details.

I then intend to interview Mr Hashmi to establish what more information I can investigate. My reason’s for doing this is that it will make their restaurant more efficient as they will now have user friendly data on the computer. The advantage of this is that they can edit the data anytime they want and it will never be lost by anyone unlike data which is written down on paper. They now have more then 300 customers and they thought it was time to get someone to help them with their customer details as there customer base is expanding everyday. They want a user friendly system so it will be easy for their staff to use.

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They previously had a staff of 20 (front and back of house which has now increased to 40. So with an increased customer and staff base it makes economical sense to implement this database to continue the efficient running of the school. Project Input Processing Output Restaurant Customer Details (name and address) Booking Details (date, time, number in party, table number) Table details (table number, maximum number of people) Look up customer details. Add, Edit and delete booking details. Look up booking details. Search for available tables on a particular time. Search for bookings on a particular date.

Booking details on screen. Lists of daily bookings. Letters to customers advertising special promotions and events. Consulting the users of the current system Questionnaire 1. Have you ever been to the new restaurant Fusion? o Yes o No 2. Do you like the new restaurant Fusion? o Yes o No 3. Please give your age ____ 4. Would you like to make any improvements to Fusion o Yes o No 5. If yes, what would you like to improve? ________________________________________________________________________________________________________ 6. What do you feel is the strong point of the restaurant?

________________________________________________________________________________________________________ 7. What do you feel is a weakness of the restaurant? ________________________________________________________________________________________________________ That’s the end of the questionnaire! Thank you for taking the time to complete it. Interview for Mr. Hashmi 1. What information do you store on your data handling system which is currently being used? – We use our current data handling system to store the customer details, booking Details and table details.

2. How and where do you store your information? – We just write down all these details onto a form. We then file all of this into a filing cabinet into different folders. 3. What happens when new customers come to eat at the restaurant? – We right down the customer details onto a form and store it into a filing cabinet. 4. How many customers have you had till now? – We have had more than 300 customers coming to the restaurant right now. 5. What problems does the current system cause? – There are a lot of problems with the current systems.

It is very difficult and time consuming to look up customer names. Even more so it is a very difficult when we have to edit or change data and the data can be damaged as it’s only being written down on a piece of paper. Also it’s a waste of paper. Wasting paper is also not very environmentally friendly which is something that as a business we take very seriously. 6. What experience of using a computer do you have? – I personally have had a lot experience of using a computer as we have one in the restaurant. However it’s not used to store information. It is mostly used for sending emails.

I think many of my staff would find using computers difficult so therefore by implementing an easy and efficient data handling program would be ideal I have high hopes that my staff would get used to the system quickly therefore making the running of the restaurant more efficient. 7. What kind of storing system would you and your staff prefer? – I personally think the staff would prefer a data handling system on the computer as they will only have to learn it once and it would be really easy to use. 8. How much money are you willing to spend on developing a new system?

– We are willing to invest as much is needed to acquire the perfect data handling program as I am aware that it will ultimately benefit the running of my business. Thus improving profits in the long run. 9. What are some of the advantages of the current system you are using? – Well I think the one advantage is that everyone can easily use the current system as there is no practice needed for it. 10. If there was one improvement you would make to the current system what would it be? – I would like to change and make the current system easier to use for example I would like to be able to access a customers details quicker and more effectively.

Describing the current system The current data handling system used in the Fusion restaurant is just a filing system and is not a digital application program on the computer. Unlike, the other restaurants where they all have a digital application program. The real end user of this system is the staff at the Fusion restaurant. They use a lot of their time organising, collecting, storing, entering, sorting and finding all the data and making sure it’s in order, neat and ready for the next day. They have to Look up customer details, add customer details, edit them and delete booking details from the data handling system currently being used.

This information is presently being filed into filing cabinets. This information is used to keep up-to-date with all the bookings being made and to know if the restaurant is full at a time or empty. The current system has a few advantages. These are a few advantages for the current filing system. These are some of the advantages for using the current system:  The current filing system is very easy to use and everyone can use it no matter how experienced they are  The current filing system much is cheaper then having a computer application program made for the restaurant itself.

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