Many companies featured on Money advertise with us. Customerscomplained to the media andfiled lawsuits. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. It's a code that starts with SH followed by some numbers. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. How do I contact StubHub for refund? Having difficulty navigating this. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Poor customer service is the biggest pet peeve to DoNotPay. All rights reserved. Postponed events may not be eligible for refunds. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 I was a no show due to a soft water flooding of o It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Very dissatisfied customer. What happens when an event is canceled? : StubHub You can also try refreshing your Listings page. She came back and said I'm refunding your money butand then starts fighting with me again. Copyright 2020 Scripps Media, Inc. All rights reserved. Click your state to see if you qualify! The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. 6:00 AM - 7:00 PM PT weekends. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Hurry up and access DoNotPay from any web browser to check out everything we offer. Find contact information here. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Dollar Scholar Asks: Why Can't the Government Just Print More Money? Marrali tried for nearly a month to get a refund from StubHub, but had no luck. How can I email stubhub to refund tickets for a cencelled event. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. From everything weve seen, the StubHub customer support is quite thin, to say the least. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. StubHub issuing refunds for events canceled due to COVID - The Enquirer Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. If you feel like StubHub cheated you, you could take action against them. What Happens If I DonT Pay National Insurance Contributions? An email might never be responded to, and the same goes for phone calls. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. We are changing the way you register and sign-in to the StubHub Community. Your refund will be processed to the payment method used at the original time of purchase. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Learn more about how we make money. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. Find help with your questions from other fans through our own peer-to-peer community! "If you have tickets to a show that is postponed, you will be able to select your refund . Reply anytime to let us know how we can improve. Support : StubHub In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. Pennsylvania Ticket buyers and sellers say StubHub owes them after widespread event Those will be paid out by the end of May. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Yes . If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Buy sports, concert and theatre tickets on StubHub! StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Ticketmaster will be the only place selling VIP Tickets though. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Find the sale. Had a concert canceled because of COVID-19? Click on any of the links and there is a private message link on the moderators page They can assist you. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. NewsletterDollar ScholarStill learning the basics of personal finance? After this experience, I'll take my business elsewhere. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . How to Get a Refund from StubHub - Christian Small Click or tap See actions and select Make changes. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. You will enter your community username and new password and done! SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. It is possible to request a refund on a purchased StubHub ticket manually. StubHub is also required to process any refund requests it receives going forward for the events at issue. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Harris Teeter. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Phone: 866-788-2482. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. I have been trying to purchase tickets for over a week now. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Bradley R. Hightower. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Go ahead and file a chargeback on your credit card. On March 7th, StubHub emailed Marrali a copt of its refund policy. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. No. I received an access code that didn't work and Customer Service asked me to give the seller a little time. StubHub sellers set the price of their tickets. Whats The Difference Between Class 2 And Class 3 NI Contributions? Lets dive into it right away. Solved: Refunds - StubHub Community Get useful tips, expert advice and cute animals in your inbox every week. Interactive chat StubHub offersthe retroactive refunds because the live events industry is opening back up. New Jersey We will process the refund to your original payment method within 5 days. StubHub changes its refund policy during COVID-19 pandemic - WKBW 2023 www.cincinnati.com. International orders are handled a bit differently than those within the US, @Lighty7. Your California Privacy Rights / Privacy Policy. You already know that. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Sometimes email clients send our first email to a spam or promotions folder. Concert canceled? Ticketholders have issues getting refunds - KSDK does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Events postponed or rescheduled won't be refunded, Fowlks said. Ohio Attorney. on 2/28 at 3:05PM A Personal Loan can help you mitigate losses and get back on track. We just sent you a welcome email. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. A few days later I'm only paid out for 1 set of tickets. "So were afraid that its just gonna be money thrown to the wind.. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Open a new browser and try logging in again. You will enter your community username and new password and done! AND TOLD ME THAT "Recine. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. DoNotPay doesnt care about that. You never know when you might find yourself financially strapped - the good news is you have options. How do I contact StubHub for a refund? How to Get a Refund for All Your Tickets - Vulture Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Marrali just wants her money back, and she's not the only one. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. Solved: Refund in Progress - StubHub Community StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. The cash refund will be issued by May 31, 2021 and will. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. This material may not be published, broadcast, rewritten, or redistributed. This happens when tickets are reprinted, but they are usually still valid. StubHub.com | Better Business Bureau Profile You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. How do we request the refund? So the funds are available but you only adhere to the state-by-state laws? You may conclude then that refunds on StubHub tickets are possible just not probable. Sorry we couldn't be helpful. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. You have lost a customer for life! Refund for Foo Fighters tickets? - StubHub Community It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Would not make an exception,to a hotel reservation I made thru Priceline. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Keep in mind that you may not be refunded in money. Make sure your email address is spelled correctly. Listings for companies similar to StubHub: Customer service is awful. I've been a customer for a long time and am not happy. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Customer Service training is needed. Sellers . I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. I saved to buy expensive tickets as a gift for my wife and now we cant go. Customer service all the way to your seat, 2000-2022 StubHub. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. They're upset StubHub is refusing to . Buy sports, concert and theater tickets on StubHub! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Did you find it helpful? https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. Enjoy!Make sure we land in your inbox, not your spam folder. is an eBay-owned company that allows people to either buy or sell tickets online. StubHub to refund canceled events after pandemic complaints - KXTV When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. I was refused to talk with a supervisor , I had 4 tickets listed. This watermark prevents others from copying them. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Please note that, for canceled events, no . Combined with viagogo, we now span 90+ countries around the world. The company prides itself on being a Fan-to-Fan service. I was only given the option of the credit and the event was in CA. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Depending on where you live and how you got the tickets, you may be due a cash refund. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Danielle is the author of this solution article. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Help us improve this article with your feedback. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Viagogo, a tickets marketplace, bought StubHub in February 2020. How to Contact StubHub for fraudulent tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. To reach customer support call 1-866-788-2482 Find contact information here. And 2 hours before the game I had no listings active. What do you mean Dming the moderators? The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. StubHub to refund canceled events after pandemic complaints - USA TODAY They say $0.00. If you feel like StubHub cheated you, you could take action against them. There Application crashes. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Explain your scenario, and provide any applicable evidence. Congratulations on your sale. See detailed StubHub customer service rankings, employee comments and much more from our sister site. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. on 2/28 at 12:51PM How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. I had to ask for a manager. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). It is free to list tickets for sale, and to search for tickets to buy on StubHub. How do I contact StubHub support? - KnowledgeBurrow.com Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Reached out to customer service twice still can't list tickets. Otherwise you will receive a voucher for 120% of your purchase price. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Email: This information has not been added. Registered users: Log in to your StubHub account. Have an idea for StubHub? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. I been buying and selling for 12 years with them. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Absolutely, you can list these tickets for sale on our site ! Lots 81-82 Street C Read on to find out what your best chances of getting a StubHub refund are. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. All you need to do is follow these short steps below: Voil! I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Sit back and relax while we do the work. but I havent been able to get in contact with anyone from StubHub. Ads by Money. If your payment is pending, well cancel the payment.