Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I am the Trailhead Baby! @MM - thanks for your time. It is very attractive and impressive. (I am totally stuck on a CPQ superbadge right now on the last step!). Hi All,Im struggling to complete challege 6. Is there an "email template" in the "email template" object? But not able to finish this challenge . Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. (The badge is all click, no code.) The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. I have the same problem and my Entitlement Process is already active :(. thanks a bunch. Add to Trailmix. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. But I have successfully created this service console in my playground. This comment has been removed by the author. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. I have read every message I can find and have double and triple checked everything I can think of. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Grab a pen and paper. Something that helped was saving the report frequently. Right now he' taking a nap.so I'm off to edit some reports! Ensure you create the Cloudy Weather Resolution automated action. THANK YOU! Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. The solution? If yes, this was created in the wrong place. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Thanks so much for responding. Use another way to specify capacity for the routing configurations. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Ensure you set up the routing for Advanced Cases properly. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Even though I renamed it back to what I had before, my error message has stepped back a level to read "We can't find the 'Cloud Technical Team Support Process'. :), I am unable to solve this. Think carefully about the language it talks about pushing cases UP and pushing cases TO. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Thank you! Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. Hi,Oh I got it! Did you create a new console? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. I made two dollars today! And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? And of course, I just tested the challenge 4 again and I passed! Issue was with the Lightning Page Layout. I'll keep checking if I missed anything. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! There are two recurrence options for the "required steps" - you will nee to use both of the options as one of the steps is repeated twice. Do your routing configurations tie to the correct queues? This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. At last count, there are 81 Salesforce Trailhead projects for developers. Ensure the Customer Contact can be tracked on Cases. I got the stages added - its the 'and assign' that's hanging me up. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. 43 are for Admins. Did it help? Thanks! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. What item is on your lightning Case page layout to show Entitlements? !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Think of this like a Sales Process. where you have opportunity stages associated with the process. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Good! Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Create the Cloudy Technical Team support process! Ensure Agents have access to Knowledge when viewing a Case. Hi I am getting the below error. Did you check the little box to activate the entitlement process? Thanks in advance. Goodness! A quick look through this module will likely be very helpful:https://trailhead.salesforce.com/en/a-processsupport/create-support-processes. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Did i use the wrong template? I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. Trying new things- my baby brother practiced crawling through a tunnel. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Can You Please Provide the notes So we Can Follow That And Solve Superbadge. If you are short on time, start around the 20 minute mark. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Look at the page layout again- there is another item you will need to add. Does it work? High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. These are instructions on the types of rules you need to make. This is a fun challenge - if you are, like me, a total Service Cloud novice. I'm not sure I would have figured that out if I didn't stumble across this forum. Below are tips and gotchas for each report / dashboard. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. thing I could be missing?Thanks in advance! Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Sorry . I hope that you feel inspired. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. We recommend using a new Developer Edition (DE) to check this challenge. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Any help! No. Test it first by using real email addresses before you hit that button! Its awesome once its all working. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Hi All,I am currently stuck at challenge 4. error, has anyone found any way around this? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? In fact, you need to have better coding style to pass the challenges. It is now working. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. +12,700 Points +300 points. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Does this match the requirements? If you haven't taken the Onmi Channel module yet, now is a good time! (Not the "standard platform user", just "standard user"). I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. The error message is so cryptic that it's hard to troubleshoot the issue. If you can not, I'd look around at permissions. You may want to jot down notes as you read the requirements. Has any code been used with your org? Thank you sooo much, you were right! How frustrating! I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Hi fixed it. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Still stuck? I also got this error. I can't figure out what this error means. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." I have the same problem, I have the same problem, could you solve it? Modified 2 years, 1 month ago. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? "Im not able to add instructions in the macro. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. I dont see any check box under layout properties of Knowledge. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. You, my amazing reader, get more than tips for a Salesforce Superbadge. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Its upsurd. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. The simple things Hey, i'm on challenge 3 and almost done. Leave a comment for the Trailhead Baby! A mistake I have made many times as well! "Not able to figure out what is wrong here. Ensure Entitlements are visible on Cases in Lightning. Hello. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Thanks @ Tarik, the directions states to create two roles, which I did. I am stuck at Step 3 - Create service level and actions. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. I really learned a lot here. Search for an answer or ask a question of the zone or Customer Support. Make sure that the correct date range is selected. By clicking Sign up for GitHub, you agree to our terms of service and Could you suggest how to troubleshoot it ? I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. R&D, A project with Daddy: My favorite daily process! I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. E.g. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Excellent statistics for your blog, thanks for taking the time to proportion with us. When you start a create a new report, simply click to start with a clean screen. Yes! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. I can only click on the Email tab. Excellent article and with lots of information. I am not sure whether its correct or not. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Challenge 1 Configure Outbound Application and Integration Security. Ask Question Asked 2 years, 8 months ago. The challenge says "add the option for agents to compose emails within the console while looking at a case". Some changes are done at Challenge 2. . An action can be added to the page layout. Ensure Milestones are configured properly for High Priority Cases. I don't know what else to try. please verify. If you want to check the support process' api name, you can extract via data loader. Confused? But trailhead gives an error message back. This way, I can take a deeper look. Thanks for getting back to me. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Save & Activate.That helped me clear that error. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. Usually this is due to some pre-existing configuration or code in the challenge Org. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. The key word is "rename." After editing the service console, you might have to edit the new profiles. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Error: "We can't find the Entitlement Name in the System Administrator Profile. I had problem with the chart, now everything is correct. "I named the process :"Cloud Technical Team" !Not sure what is going on .. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. I didn't change anything and retried the "Check Challenge" just now and it worked. :) I'd reconsider that time trigger. Could you share some details of what you have? I resolved the issue, by deleting the Billing profile and recreating it using. but i don't know what is next step? I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to [email protected].