But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. Glad you at least eventually prevailed. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense QUOTE eBay is very aware that scams occur on the website. Buyer returned different item - General Selling on Amazon Questions The one I received is as per the photo. Anytime I can create with the Stardream line, I jump at the . Buyer says I sent the wrong item but the photo loo 164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Report the buyer. Dial 1-800-275-8777 and explain the issue to USPS customer service. An option to dispute the refund and report the buyer will appear. This time, I accidentally sent an ebay buyer the wrong item. In order for it to work, sellers must provide proof of item delivery. Usually people who does such things have a signature for example zero feedback, completely new to ebay, buy item but pay later, non-usa 3. Parcel comes back, buyer is less than helpful, I refund, get a neg. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I have to take her to court! You can report an issue with a seller to eBay directly here. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. They sell fake goods and don't pay taxes. They have no reason to create one earlier. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. 2023 Comparitech Limited. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Its the reason Im looking into EBay Protection Program right now. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. If you successfully complete a transaction and the buyer pays with a credit card or PayPal, they can easily contact the provider and cancel the transaction. They offer some sort of limited-time discount in order to create a sense of urgency. Ebay going to shit with scammers abusing the money back guarantee. Help a buyer with an item they didn't receive | eBay Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. But I would like to reach more buyers. Did you try talking with the buyer? Buyer wants to return, says i sent wrong item : r/Ebay 01:37 PM, on They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Press J to jump to the feed. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. Buyer returned a different item, this is what it took to get ebay to This is a type of blackmail. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. If the shipped item was sold for under $750, delivery notification is adequate proof. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Solved: Buyer claims an authentic item fake - PayPal Community Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. NO Cash Refund for wrong purchased items. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. on Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. But they said flat out "we don't mix up packages" and reiterated. by asking the buyer questions or calling the post office? Is it possible they received it from another seller? Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. I have been talking to someone with same story Im trying to buy a car. What would you do? But just the thought of it would scare a lot of scammers into stopping this shit. I don't know what it actually takes for them to get banned. Remember to be persistent when you are in the right and can prove it. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. So unfair. For more information kindly send . I have had my hosting company check everything their end and they say all is correct and working ok. Its ok but I like the darker one you had in your listing. eBay are only concerned with issues that affect their own profit margins. How do i handle this? What's the return address? The item ordered was a coil of hook & loop tape. Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. eBay will not assist with a transaction that occurred beyond its purview. That photo looks like your shipping label stuck on top of another shipping label. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. I accidentally sent a buyer the wrong item on eBay, but I do - Quora I mailed a limited edition eye shadow palate to Ontario Canada for $90. FedEx. I also ask if you have me mixed up with another seller you've purchased from recently. Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. Create an account to follow your favorite communities and start taking part in conversations. Never sold on Ebay before. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I ended up having to give a refund in fear the buyer is going to give me bad feedback. 4) Request return shipping label credit as buyer made false claim. 11. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. So supervisor said I will close the case in your favor. A buyer happily purchases your item. This is what it takes to get ebay to appeal a return in your favor. Did you include the reference number on the label? Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. At first, it might seem foolish to pass up a generous offer, but often its a trap. I know they will get their refund, but should I inquire at all? If you find an item on eBay that you think is fraudulent, report the listing directly. They can claim the item was not received, claim a refund and make off with the expensive item. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. I'm having an issue with something I purchased on Facebook Marketplace I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. In order to fill out this request, customers must do the following: Log in to your Amazon account and go to the Your Orders page. 26-05-2020 I've taken back an item I never sold lol. Copyright 1995-2023 eBay Inc. All Rights Reserved. Funny thing he could never tell me what he claims he got or send me pictures. I talked to manager and simply were told nothing can be done. Dollars. She got her full refund back and kept the ring! or the buyer? Click on Send. 26-05-2020 If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. It was hard for me to believe that since it was a solid stainless steel item with no moving parts. and our This topic was automatically closed 180 days after the last reply. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. So it sucked having a negative mark on my account but it was the only thing I could do. Do I have any standing with amazon to refuse to refund this return on this basis does anyone know, Ive never fought a return before but this was an expensive item (for me) and I really dont want to refund her the cost and the postage return on an item that I cant possibly resellall help gratefully received. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. In most cases, the refund takes 3 to 5 business days to process. Lol either way I wasnt surprised. This sounds exactly like the issue Im having! Am I supposed to follow up with Royal Mail or it is now his responsibility? For things like graphics cards your best bet is to sell locally, all cash. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well Help for buyers and sellers. I wanted to get some advice before I contacted, but I had planned to, yes. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. Buyers abusing "not as described" to force refund - PayPal Community All such complaints from sellers are simply ignored, as profit takes precedence over reason. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. If you get the item back as a buyer you have the option to relist and recoup your outlay. Unfortunately for you, the item is a replica of the one you sent. 05:49 AM. There are two occasions in the tracking updates that says it was rerouted due to processing error. Buyer says item not received, Royal Mail says delivered - EBay We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. Does it look like your packaging, apart from the labels and the stickers? It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Supervisor told me to hold up on Police report and wait for UPS to step in. 26-05-2020 be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. Person buys 2 things. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! Is eBay likely to refund the buyer? I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. Offer to send him a return shipping label. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Am I protected against negative feedback in this scenario? I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Report a buyer if you think they have acted illegally or fraudulently here. Buyer pretended the item/ring was not as listed. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer..