When it hits zero, your chance to see your favourite band or sporting event may have come to an end at least that's what you could reasonably assume. Released by: We are not involved in the actual transactions between Buyers and Sellers. 6.2 Waiver of Consequential Damages; Liability Limit. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. This does not prevent us from varying these terms without reference to them. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. viagogo is a global online platform for live sport, music and entertainment tickets. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers 1.1 Introduction. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 5.2 Violations, Termination and Suspension. Additional information can be found in our FAQs and on the ticket details pages. Editor, Marcus Herbert. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. If you fancy a viagogo event roulette then use this company. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Invalid tickets are defined as anything where buyers are refused entry. How do I get a refund from Viagogo? - Consumer NZ These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. By using our Site, You agree to accept this Agreement. But the messaging in small letters at the very top of the screen is easy to miss. Ticket resellers: Viagogo reviews | news.com.au Australia's leading You may have to fill in a Dispute Claim Form. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. (We were shopping for tickets in section 123. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. According to the consumer group Which?, Viagogo's terms and conditions say . Dec-23-2017 03:49 PM. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus ASK FOR A REFUND FROM THE RESELLER. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". After multiple emails to Viagogo, Kent has been refunded $280. To be a member of this Site, You must agree to accept the terms in this Agreement. 6.1 No Warranty. 2.1 Requirements. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Stay away from them!!!! Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Viagogo does not pay sellers unt. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. 6.5 Tax Indemnity. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Provide lots of information and make a claim for a refund. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If tickets are not consecutive, then the Seller must create a separate listing. If you complete the form, you must return it to Viagogo within 10 working days to get a refund. PDF FanFair Alliance - Ever get the feeling you've been cheated? South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. "Viagogo is committed to providing an important service to consumers that use our platform," he said. Provide documentary evidence with your request to support your claim. This charge is in addition to the amount originally paid for the tickets. Viagogo must sell StubHub's non-US business - BBC News Viagogo still offering worthless tickets to unsuspecting customers - Stuff Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Dont think you would be the lucky one. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. 3.4 Indemnity. Tel: 020 31376080 [email protected] You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. From the 'My Payments' drop-down tab, select 'Manage Payments', Previous payments and their status will be displayed. PSA: Reminder that viagogo is a scam and you will probably get - reddit 2.14 Substituted Seat Locations. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Your IP: When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 4.1 Double Posting and Removal of Tickets. What should I do after I purchased tickets from Viagogo? 3.1 Accurate Descriptions. Join millions of happy customers that have attended their favourite events, thanks to viagogo. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. viagogo Tickets - Google Play Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. The revised version of this Agreement is automatically effective after it is initially posted on the Site. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. A Harvard University graduate is the man behind controversial ticket reselling website Viagogo which is being used by scalpers as a platform to scam concert-goers around the world. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Find out more about fact-checking at CHOICE. Instead, try searching for the official website of the band or venue. How to get a refund from Viagogo - Quora FanFair publishes a guide for getting a refund from Viagogo And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. Sellers should use our automated online confirmation process. You will pay NT$9225. In August 2017, the ACCC announced it was taking Viagogo to court. They take your money and have no way to ensure you get the tickets. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. When listing seated tickets, all tickets in the same listing must be consecutive seats. Contact Viagogo directly - raise a complaint & request a full refund. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. You can email the site owner to let them know you were blocked. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. The email response they send is a template. The. I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . And we're hardly the only ones who have a gripe with the company. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. 5.3 Disclosure of Information. Media Team - 1300 138 917, [email protected], Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. Dispute raised viagogo - PayPal Community Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. Form 1424 - Refund request. To request a refund: From the actions menu, select the 'Request Refund' option. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia (Subclass 870) Sponsored Parent (Temporary) visa. Stay informed. "Other complaints have alleged Viagogo made false or misleading representations about being an authorised ticket seller for certain events. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. 5.1 Investigations. (The final Australian dollar price for our two tickets was $445.). The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Such notice shall be deemed given one business day after the email is sent. Warning issued about Viagogo after claims four Wiggles tickets - 9News You will need a username and password to access the Site and use the Services. ! You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. This is so we can promote the sale of tickets and items that You list for sale.