Clarendon House 2 Church Street. I absolutely will never shop with Kay's again!!! The trade-in value is the original purchase price, excluding charges such as tax and shipping. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. That's a great deal. I got an email on December 29th saying I would get my refund in 7 days. This is the WORST business to deal with. Sunday: 12 PM 9 PM ET. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Both share the same physical, chemical and visual properties. By becoming a member, you can enjoy a range of benefits and perks that can enhance your experience at this store. This is the worst company to order Jewelry through. Desired outcome: They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Yes, special order items are able to be returned. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Excellent Service. One pair was fine. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. I am currently experiencing the same issue! I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. A company you know and trust. Very disappointed with kay. Thank you, you have successfully subscribed to our newsletter! ; Over the phone: Call (855) 506-2499 to make a payment over the phone. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. Kay Jewelers does not raise credit limits automatically as a matter of policy. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. What are you looking for? @media (max-width:767px) { you can get $200 off some orders from KAY Jewelers. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. It should NOT be this hard to get my money back. Join Our Email List and Receive a Special Offer! (Engraving is not available on Kay.com.). An expert can help you narrow down options and find the perfect jewelry. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. A link has directed you to this review. They tried to fault me for the diamond coming out. All other gemstones are referred to as semi-precious. How To Contact Kay Jewelers Corporate Office Headquarters HQ. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. Is this your company? Top of the Page, How long do I have to pick up my merchandise? In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Solitaire Engagement Rings | Kay The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. Top of the Page, Do you offer any warranties on your merchandise? Purchased a Diamond ring 6 months ago & the center Diamond fell out. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. Enter Street Address, City, State or Zip Code. They have been horrible to deal with for a refund. Removed the interest and allow us to pay the final payment of $185.00. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Custom designed jewelry is not returnable. You are going to save $50 OFF with it. I called the store and asked for a district manager and they gave me a wrong number. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. If you enjoyed your shopping experience here, you can take a look at their membership program. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. When will my credit card be charged for my in-store pick up? AffirmLearn More The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . Just trade it in for a upgrade. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. If you select a size other than the standard ring size shown, service may be required to adjust it. The eligible items for the discount range a lot. Kay Jewelers Review | Diamond Expert What is the difference between natural and lab-created stones? I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Exchanges can be made at any Kay Jewelers location. MORE+, Save up to 10% OFF on KAY Jewelers items. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? color: #515666; You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. I want the additional 5% off. Learn more She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. My store experience at Kay Jewelers was absolutely amazing. Whenever I purchase jewelry I always go to Kay Jewelers. I just LOVE MY NEW BEAUTIFUL NEW RING. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. If your finger is a different size, we can adjust the ring. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Facebook. We were told the possibility of recovery was highly unlikely. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. The eligible items for the discount range a lot. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. You can contact their customer service team by phone at 1-800-539-0066 or by email at. 8:30am - 10:00pm; KAY at Your Service. Be Blessed and Take my advice Please. Do all rings come in the same size or are there different sizes available? Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Desired outcome: was even willing to spend more & trade up, with a warranty purchase. ConsumerAffairs is not a government agency. Initial Kay Jewelers complaints should be directed to their team directly. I just want to take time to praise Sonya at the Park City Kay's location. I love my Leo diamonds. When I brought it in, they said it would be $450 to repair. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. They are not willing to take the interest off. Boy did he make it up to me with a beautiful 3 ctw diamond wedding set!!!! I customized a wedding band for my fianc and it was a mess. Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and For more information about reviews on ConsumerAffairs.com please visit our Kay Jewelers Live Chat | Customer Service - GetHuman Catherine Kay manager wasn't hesitant to offer me an exchange. You have added the max number of Favorites. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. It can take up to ten days for this service. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. border-bottom: 4px solid #515666 !important; What address can I use? The sale associated was so patient and polite and very helpful. Text (855) 929 - 4190. What industry does Kay Jewelers compete in? 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 We appreciate that you've chosen Kay Jewelers. Solitaire engagement rings are the perfect representation of your love and commitment. I call to have it fixed and was told no. Certain metals such as tungsten and titanium cannot be sized. Connie called me and said she was working something out. She looked at me up and down and another lady asked me how I could be helped , I told her I was needing a cleaning done on my ring and she interrupted her and said we are to busy we cant do that , come back Monday or something . Wedding, Engagement & Fashion Jewelry - Billings, MT - Kay Visit Kay to find your dream ring today. Both gifts from my husband were purchased at this store and I had the receipt. We received a bill charging us all of the incurred interest. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Saturday: 9 AM 10 PM ET. It's time to enjoy your shopping with such a big sale. Check Kay Jewelers order tracking status and View the latest delivery statuses of your Courier, Parcel, Package, Shipping online in seconds. This situation became the most unprofessional experience of our lives! In 1916, Sol and Edmund Kaufmann opened the first Kay Jewelers in the corner of their father's furniture store. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Always a pleasure to go in. Words cannot describe how pleased I am with the customer service that I received from Ashley Rivera from the Kay Jewelers @ American Dream Mall in Rutherford, NJ. It's a wedding band. Immediately receive the case number. If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Always look forward to see the jewelry. They are really refusing to give me My money back. Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com At Kay.com, they strive to provide the best customer service possible. I placed an order on December 23 and decided the same day I did not want to make the purchase. This company is HIGHLY UNPROFESSIONAL. If youd rather exchange your purchase for something new, great! I ordered a necklace for my aunt for Christmas. Receive a Quote. Doesnt seem like much but its a $600.00 difference. Returning your KAY purchase is easy. Jewelry Repairs, Events and Other In-Store Services | Kay Will I have to pay shipping charges if I request in-store pick up? I feel very misled and ripped off ! I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. I don't believe that we should be charged. How can we enhance your Kay experience today? Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. } cart reminders from KAY at the cell number used . I contacted a representative, Katley M, and stated I wanted to cancel. Please see our return/exchange policy. Most orders will arrive within 3-5 business days. Top of the Page, What determines the price of a diamond? Amazon.com: Under Budapest: 9780864926814: Kay, Ailsa: Books I will be sure to share this with everyone I know. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I will pay a private jeweler to fix the earrings. Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. Twitter. My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . How can they make sign that and dont release my ring? Beyond that, he took no responsibility for the monetary loss. How is this even possible that it is done electronically yet takes so long to get to me and I only become aware of this delay after I have made the purchase? transition: all 0.5s ease; Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Well start sending you the news you need delivered straight to you. To my surprise she worked it out so that I got a beautiful NEW RING. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. I wish they could be bottled and distributed for anyone doing their job everywhere. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Kay Jewelers Customer Satisfaction Survey Sweeps The latest complaint engagement ring was resolved on Aug 18, 2014. She lives out of state so I ordered online in her name and shipped it to her. Let us know in the comment section below! Kay Jewelers should not pressure and make their customers feel uncomfortable. Top of the Page, Do you offer engraving? Unsubscribe easily. Top of the Page, What do I need to bring with me to the store to pick up my order? I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. 7 days later was told it WASN'T issued and will be in my account in 7 days. This company is a SCAM with jewelry. Order number: [protected] She returned my call within an hour. Unsubscribe at any time. Signet Jewelers Ltd. - Kay Jewelers. Expressing love should never be stressful. He decided he was gonna get it appraised and wanted to wear it because it was so special. Top of the Page. Budapest. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . - how come they dont call to let me know? You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . .js-responsive-image { Go ahead. In the pictures attached you can see screen shots of the sale price on 11/24/2022 and the last one shows my emailed receipt of the purchase price. Log in - Kay Jewelers I will never leave my ring in bleach again. No, there are no shipping charges applied to orders shipped to a store. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Not a phone call. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Positive and energetic Store Manager with drive to meet and exceed goals set by company. Kay Jewelers offers engraving on rings. Kay Corporate Office Headquarters HQ Do you offer any warranties on your merchandise? Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. Don't hesitate to place an order now. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Kay Jewelers P.O. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Set a time to meet online or in-store, and we'll meet you, ready to help. This is where you need to buy your jewelry in the Caribbean!! - Kay's Cancelled order and full refund because it was within a half hour of purchase. I put my ring in bleach and ruined it. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Need Assistance? they accept all major credit cards, PayPal, and Apple Pay. It looked like they played soccer with the ring. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. How will I know when my order is ready for pick up at my Kay Jewelers store? I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. Second pair one earring was broken. For a price quote on specific engraving requests, please visit your local KAY store. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. Learn More. . Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. KAY Outlet offers engraving on select merchandise. This ring constantly loses the diamond and have had multiple issue with it. Well since I put it in my aunt's name UPS couldn't give me the package. Kay Jewelers Credit Card Customer Service Number That was not going to fly. She found the exact ring at another kay store in riverside. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. Click Here to learn how to determine your ring size. Submit a complaint and get your issue resolved. Credit options: I took my jewelry in for inspection and found that the ring was broke. I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Click here to get notifications about new complaints of Kay Jewelers. KAY . I came by with my boyfriend to just look around. We went to the Kay Jewelers located in Pentagon Mall. Its location on this page may change next time you visit. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. The Kay Jewelers credit card bill pay phone number is 1-800-527-8029. What is your policy regarding conflict diamonds? Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. #greatcause. Also got a gem of a gift for Mom. In addition, all necessary repairs must be completed by our representatives. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. Useful. I was told it could be exchanged by 2 different managers. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. Kay Jewelers does not sell conflict diamonds. Kay Jewelers provides services in the field of Clothing Accessories - Other. She then said she would be escalating to district manager. Submit a complaint and get your issue resolved. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. .main-header .primary-navigation ul li.nav-link.hover, Salary wasn't the greatest. Sales person very helpful; explaining that once paid off my rings have a life time guaranteeand would be sized at no charge. For payments and other help, contact Kay credit card customer support at 855-506-2499. and they even asked Brown, who said she bought the extended service . Always trust Kay Jewelers. .owl-carousel .owl-controls .owl-pagination .owl-page span { My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. What is the customer service policy at kay.com? I hardly wear the ring, and Ive spent close to 14,000$ on it. I called customer care and no one called back. Your order will be shipped from kay.com to the Kay store of your choice. Kay Jewelers in Newburgh, NY - Clothing Accessories - Other by Yellow Color gemstone jewelry is not eligible for trade-in. Corporate Phone Number: +1-441-296-5872. Average Customer Rating. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Later I was told it was a custom order and not returnable for that reason. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. I also went to the doctor to ask about and probably have to go back since its getting bigger! 2023 HotDeals.com, All rights reserved. No, there are no shipping charges applied to orders shipped to a store. I called them and they told me that they had found and it would take another week to be ready for pick up. Of some multiple emails still have gotten nothing back. Service 10. Text (855) 221 - 6255. } Unfortunately it was too small, so he took it to Kay's. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. I turned my ring into the kays store on March 9. I called her desperate to find a band for my wife that was getting discontinued. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Our customer service begins with the sale and never ends. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. .main-header .primary-navigation ul li.nav-link.active { They told me the entire ring should be cashed out because it was unrepairable. Every time I find an good customer service representative at Kay Jewelers they seem to let them go. Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. Trade-ins of in-store and online purchases are accepted at any Kay Jewelers location. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. First, browse the site and add the items you want to purchase to your shopping bag by clicking on the black "Add . Both gifts from my husband were purchased at this store and I had the receipt. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Kay Jewelers Phone, Email, Address, Customer Service Contacts ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I had it insured and it appraised almost 30% more than what he paid for it!! Granted, it was pre owned, but still. Global Technical Recruiter. Customer Service: 1-800-229-0364. E-mail us at Kay credit customer service or call 1-800-877-3616. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Shortcut: Press 1, then press 1, the press 0 twice. PAY RATE: 620,000 - 840,000 HUF/monthly. You should not buy your engagement ring from this jeweler. Top of the Page, If I want to mail a payment , what address should I send it to? Don't hesitate to place an order now. Please advise if there is anything that can be done to accommodate this inconvenience. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The size was incorrect! This is the 2nd employee they have let go that was a wonderful representative. We tell them why were there, and they start looking up our account. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. Let me trade up without spending $450 first. Use this comments board to leave complaints and reviews about Kay Jewelers. The Vice President, Bethany Spain will make up false information not to give a refund. The diamond in my ring fell out on May 7. I am beyond delighted!! (Trade-ins are not accepted at kay.com. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. I was told it could take up to 72 hours to hear back from a supervisor. As a long time customer, I feel like I have been rob. Have a 4k ring that was defective.